General FAQ Questions
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What are your business hours?
Business Hours are:
Monday to Friday - 9am to 4pm
Saturday - 9am to 12pm
Sunday - Closed
If you are contacting us via phone on 0417 646 424, we may be serving customers. Please allow us time to address the requirements of all our customers and we'll be with you as soon as possible.
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How do I make a purchase?
This is an E-Commerse website ('Buy Now') so you can purchase directly here by adding your purchase to your Shoppin Cart.
Accepted forms of payment are Debit or Credit cards via the safe Square provider by clicking on the 'Checkout' button, or alternatively, via the Paypal option.
Once your payment has been received, your order will be processed and either ordered (if not in stock), or despatched in a timely manner directly to you.
For your ease and convenience we have supplied you with a 'Contact' form available through the Contact Tab at the bottom of this page, or you can phone direct and talk with us on 0417 646 424.
We're here to assist you.
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What type of payment methods do you accept?
Your payment method is totally your choice.
You can:
Accepted forms of payment are Debit or Credit cards via the safe Square provider by clicking on the 'Checkout' button, or alternatively, via the Paypal option.
Once your payment has been received, your order will be processed and either ordered (if not in stock), or despatched in a timely manner directly to you.
For your ease and convenience we have supplied you with a 'Contact' form available through the Contact Tab at the bottom of this page, or you can phone direct and talk with us on 0417 646 424.
We're here to help you and we do this every day so please trust that we will not divulge your details to any other party. We promise!
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Can I get a Refund or Exchange?
Isn't this a touchy subject! Everyone want's to know the answer to this one.
Well ... we'll be fair to you if you're fair to us.
We follow the rules that Fair Trading Australia have compiled to protect us all.
In a nutshell, if there is nothing wrong with the quality of the shoes then we are not at liberty to refund a purchase. This includes incorrect sizing. That's called 'Change of Mind' and Fair Trading is on our side there. You are free to onsell the shoes yourself.
If the shoes do happen to have a manufacturing fault (and that's very rare!) then rest assured that you can return the shoes to us and we will replace the shoes and pay the postage back to you, or refund in full.
Here's our full refund/return policy as verified by Fair Trading Australia:
PLEASE KEEP YOUR RECEIPT AS PROOF OF PURCHASE.
CHANGE OF MIND - Please choose carefully, as we are not at liberty to REFUND or EXCHANGE if you simply change your mind.
LET'S DANCE SHOES FAULTY GOODS POLICY - You are entitled to an EXCHANGE, REFUND or CREDIT NOTE within 30 days, if the products have a manufacturing fault provided the goods have not been used/worn. Images of the faulty goods can be sent to us and will then be assessed for approval by our manufacturing entity.
Faulty goods are required to be returned to our business address after approval to return. With this return we ask that you complete the return form that will be sent to you. This information helps us process the return in a timely manner.
LET’S DANCE SHOES RETURN POLICY
If returning faulty goods for exchange, you are responsible for the associated costs to return the goods back to us. We do recommend that you use the registered post option as Let’s Dance Shoes will not take responsibility for items not received if you send them via non-registered mail. Please allow up to 21 days for goods to be received and processed. Let’s Dance Shoes is not responsible for the time taken for an item to be
re-manufactured as the process of manufacturing takes time for cutting/gluing/stitching/packaging and posting.
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I can’t find my original receipt. What should I do?
Please contact us and we will do our best to find your receipt for you. Please remember that exchange or refund consideration is based on a '30 days from invoice date' policy.
Should we be unable to locate your receipt then we are not at liberty to exchange or refund as we are unable to verify the price that was paid.
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Terms and Conditions
Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern our relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The use of this website is subject to the following terms of use:
- The content of the pages of this website is for your general information and use only. It is subject to change without notice.
- Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
- Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
- This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
- All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
- Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
- From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
- Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.
Have questions? Send us a message via Messenger...
0417 646 424
Based in Port Macquarie, Servicing Australia.
